Answers to our most frequently asked questions can be found here.

 

Welcome to the Airport Genie Booking Help.

To book a Genie Bundle, simply go to our “Quick Book” box located in the middle of the Airport Genie home page and enter your flight details as follow:

  • Bundle
  • Date of Flight
  • Time of Flight
  • Number of Adults
  • Number of Children
  • Number of Infants

On the Home Page, you are presented with the different Airport Genie Bundles available: Genie FastTrack - Genie Lounge - Genie Family Care - Genie Chaperone - Genie Welcome - Genie Connect.

Once you have entered all the necessary flight details, selected your bundle and clicked on “Book Now”, you will be presented with the “Enter Details” page where you can fill in your personal details.

On this page, you can also add another bundle by entering the relevant details in the bottom bar.
You can view the selected bundle(s) in your “Shopping Cart”, located on the right hand side of the page.
If you have a “Voucher/Promotional Code”, you need to enter this code in the box below the shopping cart. To make sure that this code is valid, simply click on the “Check Code” icon. To proceed with the booking, click on the “Next” icon.

You will then be asked for your payment details.

Once you have authorised payment you will receive an email confirmation of your booking.

If you require assistance at any stage of the booking process, please email us at customercare@airportgenie.com and we will be happy to help.

If you would like to view our Terms and Conditions please click here.